All Benign shop products on bookmylamps@gmail.com  are guaranteed for its quality. We exchange our products only when their is a damage or breakage during delivery or if the product falls under guarantee agreement, If the product is opened and not liked by the customer , we will not exchange it or process a refund for the same. please let us know so we can take care of the damaged product within 2 working Days.

All banana paper lampshades and products are handmade, which may result in variations in color, size, and design. By purchasing our products, you acknowledge and accept these natural variations. The actual product may be slightly vary from the product shown in picture on our website.

Refund– If necessary  the number of days taken to process the refund and credit the amount to the customer’s bank account are 5-7 working days, all our product pricing is in INR. if the product opening video is available at the time of delivery.

Return- Read all the information of product properly then place your order as you like the product,

1. Exchange – We do not exchange our products. WE DO NOT HAVE ‘CHANGE OF HEART’ .

2. Damage – A damaged product can be returned within 5 days of its delivery with product opening video at the time of delivery. . 

3. Custom Made Orders – Any Product which is custom made or is made to order – Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. WE DO NOT HAVE ‘CHANGE OF HEART’ .

4. COD Orders – If a customer refuses a COD order at the time of delivery, the next order has to be prepaid or else will not be shipped from our end. 

5. Any Discounted item is not subjected to exchange or refund. 

Send us an e-mail at contact bookmylamps@gmail.com or call us +91-9860301738

At bookmylamps@gmail.com , we take pride in the exceptional quality of our handcrafted products. Our attention to detail in design, material and construction is unyielding. And so is our commitment to customer satisfaction.

Replacment is only available on a damaged product at the time of delivery, which has been communicated to bookmylamps@gmail.com within 2 days of product delivery. 

CUSTOM ORDERS
Most of our product is customized as per your specifications. Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. WE DO NOT HAVE ‘CHANGE OF HEART’ .

MONOGRAMMED/ PERSONALIZED ITEMS
These items are considered custom order items and are non-cancelable, non-returnable and non-refundable.

FINAL CLEARANCE/ SALE
Final sale and clearance items are considered final sale and are non-returnable and non-refundable.